Return Policy

Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 30 days, and we’ll give you a refund as long as your returned product meets our terms and conditions. Please complete the returns form included in your parcel - if you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.

Exceptions:

Products you received over 30 days ago

Products that have been opened or unsealed (other than where necessary to inspect)

Products without original packaging or labels

Products that cannot be returned for hygiene reasons:

Swimwear

Lingerie, briefs and stick-on bras

Personal care products

Exchanges

If you would like to exchange an item purchased from us online, please return it to us for a refund and then simply place a new order for the replacement. For purchases made in store, please return to any of our stores with your receipt or proof of purchase within 30 days.

Returning your full order:

If you are in the European Union and you cancel your order within fourteen days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations.

You need to notify us within the 14 day cancellation period via written communication to comply. We accept email communication as notification

You will receive your refund within 14 days of the returned item being collected by the courier. We will email you once your refund has been processed.

If you have not received your refund after 14 days of returning your item, please contact us.

Stock cancellations:

During busy periods certain items might sell out before our systems have caught up. If this has happened, we will notify you of any cancellations within 3 working days of placing your order.

For orders paid for with a credit/debit card, your card will not be charged for the cancelled item and any pending funds released within 10 working days.